Ophelia Byers, CNO of Atlantic Health System and Founder & Principal of SitchRoom LLC
Ophelia Byers is a highly skilled leader with more than 20 years of experience in clinical care and nursing leadership. She is an advanced practice and women’s health nurse practitioner and maintains national certifications in clinical practice, patient experience, and diversity and inclusion. She has a strong reputation for being a champion of nursing professional governance and fostering team engagement across disciplines, departments, and system sites.
Key takeaways from this episode:
- Focus on the inner game of leadership: Prioritize self-awareness, take ownership of emotions, and acknowledge limitations for effective leadership.
- Work on yourself first: Develop a shared mental model of leadership within organizations and align intention and impact.
- Build strong relationships: Prioritize one-on-one meetings with team members, monitor progress, and address unexpected issues.
[5:08] Lack of effective leadership and communication.
[9:03] Leadership learning is multifactorial; defined expectations are needed.
[12:53] Monitoring, communication, and engagement are crucial.
[18:59] Engage, support, and maximize time with teams.
[23:12] Building capacity, not dependency; focus on learning.
[28:39] Emails and chats for non-urgent matters only.
[34:52] Radical candor, feedback, growth, self-limiting stories.