How to Foster a Feedback Culture

How to Foster a Feedback Culture with Jennifer Loper

Jennifer Loper, president of a marketing agency C3, and Rosie Ward are keen on normalizing the messiness of being human. In this episode, we're going into rich dialogue on the concept of "truth with care" and why it's crucial in both our personal and professional relationships. Together, they will uncover why feedback, even if delivered clumsily, should be seen as a gift, and why avoiding giving feedback is more harmful to our relationships. They will also delve into deep conversations about being nice versus being kind, the risk of being kind, and the importance of open and clear communication.

Guest Info

Jennifer Loper, President, C3 

Jennifer Loper

Jennifer Loper is a seasoned marketing and communications leader with a remarkable 25-year career, specializing in corporate brands within the restaurant, hospitality, and retail sectors. As the President of Creative Consumer Concepts (C3), she possesses extensive expertise across agency disciplines, including marketing communications, account management, customer service, and supply chain.

With a reputation for adept relationship management, team empowerment, and driving sales growth, Jennifer is celebrated for her proficiency in developing compelling value propositions for brands. Renowned for her leadership acumen, she is recognized for guiding highly productive teams to deliver exceptional results with both efficiency and quality.

Show Notes

📍Truth with Care: Being clear and direct, even if it's uncomfortable, is crucial for success in all relationships.

📍 The Value of Being Kind Over Being Nice: Being kind may mean confronting uncomfortable truths and facing possible rejection, but it always focuses on the benefits to the other person, rather than self-serving niceness.

📍 Fostering Open Communication: Continuous practice and progress in maintaining open communication and inviting feedback are key to advancement in personal and professional life.

Things to listen for:

[3:54] Differentiating nice and kind, bravery in kindness.

[18:05] Feedback depends on personal/professional; care, openness, intention.

[23:53] Creating psychological safety is vital for teams. Debriefing projects facilitates valuable group discussions and feedback.

[27:08] Organization's promises may not be fulfilled.

[28:28] Never say we're something we're not.

[32:15] Resignation and burnout drive career reevaluations.

[36:33] Exceptional talent, non-traditional path, creative environment, impressive results.

[39:05] Embrace messiness of being human, overcoming limitations.

Additional Resources

Follow Jennifer and Rosie on LinkedIn

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